Simplex Lab CRM
A CRM for a laboratory that keeps the whole cycle and the whole team in one place: requests, samples and test statuses — alongside an internal chat and a dedicated team workspace.
ClientSimplex Lab
NicheCRM system
Year2025
RoleTurnkey design & development
Internal team chatDedicated team workspaceRequests and samplesTest statusesRoles and accessNotifications and analytics
(01)
Challenge
Requests, samples and the team's communication were scattered across papers, spreadsheets and external chats. There was no single place that showed both the tests and the team's conversations.
(02)
Solution
We built a CRM where, alongside requests, samples and test statuses, an internal chat and a dedicated team workspace run. All the communication, tasks and lab data sit in one system, with roles and notifications.
“We turned chaos into a system you run with a calm head.”
(03) Results
1 space
tests and team together
0
chats in external messengers
24/7
system under supervision
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